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Senior Technical Program Manager - User Voice

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. 

Where and how you can work

Our flagship campus is in Sydney. We also have a campus in Melbourne and co-working spaces in Brisbane, Perth and Adelaide. But you have choice in where and how you work. That means if you want to do your thing in the office (if you're near one), at home or a bit of both, it's up to you. 

About the Technical Program Managers

At Canva, we’re all constantly striving towards our Crazy Big Goals! Since growing to a worldwide team of over 4,000 we need to work effectively together and improve our delivery ability as we scale, which is where our Technical Program Managers come in. 

As a Technical Program Manager, it is your mission to work closely with senior managers and product development teams to build a sustainable culture of positive urgency in delivery. You will lead complex, multi-disciplinary programs and be equally comfortable working with leadership to set strategic goals and clarify priorities, as you are with teams to communicate program status, escalate issues and manage dependencies as you are navigating technical trade-offs with an engineer.

About the User Voice SuperGroup

At Canva, we believe that supporting our users is a thrilling and intricate puzzle to solve. Our mission is to ensure that every user feels empowered and heard, especially when we're aiming to scale our user base to an incredible 1 billion users! That's where our User Voice super team comes in, acting as the vital link between our users and Canva's most valuable partners.

Our teams work hard to deliver an outstanding customer experience, including streamlined systems, optimised contact flows, and expert support specialists. We also provide tools like our Help Center, Assistant, and Chatbot to enable our users to help themselves. We’re making sure every user can instantly solve their issues or find answers to their questions.

What you’d be doing in this role

As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.

  • Monitor and track delivery status across multiple teams and projects
  • Promote accountability towards sustainable program delivery
  • Support engineering leads in maintaining and driving good delivery techniques during (& after) goal planning - including milestones shaping/scoping, prioritisation efforts, estimations, capacity planning.
  • Manage open issues relating to program delivery
  • Assess and manage program risks
  • Manage dependencies across teams and groups
  • Facilitate effective, timely and transparent team decision making practices
  • Ensure an appropriate degree of consistency in planning, documentation and core practices across teams to ensure meaningful velocity and promote our ability to scale how teams work across Canva
  • Facilitate continual improvement rituals to build the effectiveness of product development and engineering teams
  • Build a culture and environment to achieve excellence and innovation
  • Build partnerships with cross-functional teams to influence decisions, drive alignment and prioritization
  • Partner with Group Leadership to facilitate the delivery of Canva’s highest priority, complex and multi-disciplinary initiatives

You're probably a match if

  • You have a minimum of 5 years TPM experience at a tech company
  • Former engineer or engineering manager
  • You have experience working in a Customer Support domain
  • You have deep understanding of Agile product development methodologies
  • You are knowledgeable in technical concepts, systems and practices
  • You have experience working with Product Managers, Designers and Engineers to deliver key company initiatives
  • You are comfortable with ambiguity in a fast-paced environment with shifting priorities
  • You are a natural communicator who leads through influence, not authority
  • You have a love for navigating complexity and tackling ambiguous problems 
  • You are process-oriented but flexible in approach
  • You are motivated to provide an inclusive and psychologically safe environment for our diverse team to collaborate together, in a timely fashion, towards shared goals
  • You have introspective focus to continually improve the effectiveness of Canva’s teams
  • You are dedicated to personal growth and improving in your craft as a TPM 
  • You demonstrated leadership capability to ensure clarity, alignment and accountability to achieve our crazy big goals
  • You have the ability to think strategically but also able to make crazy big goals happen. This role will be very hands-on!

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

  • Equity packages - we want our success to be yours too
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually.

Engineering

Engineering team

Australia

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