Join the team redefining how the world experiences design.
Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
Our flagship campus is in Sydney, Australia, but with many of our Canvanauts calling the Philippines home, our office in Manila is a buzzing place. Whether your role needs you in the office, at home or a bit of both, we've created an environment that truly empowers you to thrive.
What you’d be doing in this role
As Canva scales change continues to be part of our DNA. But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve.
About the Group/Team
The Customer Systems sub-group of the Information Technology (“IT”) group drives secure and scalable adoption of technologies that enable Canva’s scale. This is a new group where you will be on the ground floor of a rapidly expanding team as we aim to radically innovate the foundational infrastructure of our technology supporting these critical groups.
What you’ll do (responsibilities)
- Full technical support and oversight of the Zendesk platform into our support environment to include changes and reporting configurations.
- Perform initial troubleshooting; technical support; change management and maintenance of Zendesk, online chat tools and other customer service applications in both production and test environments including upgrades and data migration.
- Own business communication and work prioritization with the business sponsors and provide timely status updates
- Maintain control of access rights, security settings and user privileges for supported customer service applications
- Ensure comprehensive system and PII data integrity, including system security
- Own and maintain documentation for Zendesk setup, issue resolution, customizations, etc.
- Work cross-functionally to implement new or enhanced features to improve customer service.
What we're looking for
- Bachelor’s Degree, preferably in Information Technology, Computer Science, or similar with
- 1+ years of Systems Admin experience in Zendesk; other Customer Care or Help Desk system administration experience is a plus.
- High-level of emotional intelligence and willingness to collaborate clearly and often with both the team and internal customers using Canva's values.
- Excellent at taking inputs and determining outcomes strategically and logically
- Experience troubleshooting in a SaaS environment and SaaS integrations is desirable.
- Experience developing reports and dashboards is desirable.
What you'll learn and how will they develop at Canva
- The preferred candidate will earn certifications in the 3rd party applications; i.e. Zendesk
- Learn customer support processes /best practices from User Voice and Information Technology
- Stay apprised of 3rd party system’s product roadmaps to advise and recommend capability developments
- The candidate will move from a more action-oriented state to a leader-state for system support processes, engaging with internal teams to resolve and implement efficiency-gains such as automation to continuously improve the service that the team provides to internal partners
#LI-hybrid #LI-AS1
What's in it for you?
Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.
Here's a taste of what's on offer:
• Equity packages - we want our success to be yours too
• Inclusive parental leave policy that supports all parents & carers
• An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
• Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally
Check out lifeatcanva.com for more info.
Other stuff to know
We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
Please note that interviews are conducted virtually.
