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Windows Desktop Engineer

What you’d be doing in this role

We're on the hunt for an awesome Systems Engineer to join our team! As a member of the End User Computing team, you'll be responsible for empowering our Canvanauts through the delivery of our device and computing services! If you are a driven Systems Engineer with a passion for End User Computing, we’d love to hear from you!

About the group

The Information Technology Group’s vision is to improve the potential of every Employee through world-class technology and service. The group consists of Business Platform, Technology Experience and IT Platform.

About the team

We’re expanding the dedicated End User Computing team to focus on the growing needs of Canva. This team maintains the device management, configuration, security and compliance of end user devices, as well as the required infrastructure to support it.

Our vision is to make working on Canva devices a secure, delightful and frictionless experience.

Our mission is to eliminate Canva devices as a source of compromise through user-centric security mechanisms and practices.

We’re looking for an engineer with experience in the End User Computing space that is passionate about making complex things simple and embraces the hybrid modern workplace.

This is a hands-on role with a good split of technical work and service management responsibilities. Our teams at Canva are highly collaborative, and you’ll be working closely with a number of different stakeholders throughout the organisation.

What you’ll do

  • Help build and support the Windows device and computing needs of Canva.
  • Drive the delivery of engineering projects from ideation to completion to promote end user productivity while keeping our systems secure, performant and compliant.
  • Integrate first and third-party systems for device management, security, user experience, and productivity.
  • Maintain device security by actively managing vulnerabilities and configuring security-related tools in collaboration with the Security teams.
  • Provide technical expertise through technical documentation, addressing knowledge gaps and providing effective end user support.
  • Facilitate and participate in sprint, change and incident management processes.
  • Foster a culture within Canva that enables all employees to work efficiently while maintaining device security.
  • Collaborate with our support, business and engineering teams to optimise the end-to-end experience on work platforms for employees.

What we're looking for

  • Demonstrated experience in Windows device management, with a proven track record of implementing a diverse range of vendor and open-source tools, serving as a primary technical subject matter expert (SME).
  • Experience managing Microsoft Directory and Identity Services, SCCM, Microsoft Endpoint Manager, Intune, and Autopilot.
  • Proficiency in managing devices in a hybrid work environment with users distributed across different time zones.
  • Extensive experience with Windows hardware deployment or compute provisioning.
  • Proficient in designing, implementing, and supporting Windows standard operating environments (SOE).
  • Experience integrating Identity Providers (IdP), Single Sign-On (SSO), Simple Certificate Enrolment Protocol (SCEP), Cloud Storage.
  • Extensive experience with OS and App deployment, patching, and lifecycle management.
  • Strong troubleshooting skills and the ability to provide effective end-user and internal team support.
  • Comfortable working with mainstream programming languages, such as PowerShell or Python.
  • Experience in implementing or maintaining Windows Virtual Desktop Infrastructure (VDI) or Desktop as a Service (DaaS) is preferred but not required.
  • Experience in device management across Mac, Linux, ChromeOS, and/or Android client platforms.
  • Exceptional communication, team collaboration skills, both written and verbal, and ability to drive organisational change management.
  • Experience collaborating with business analysts and project managers and effective coordination with technical and non-technical stakeholders.
  • Experience with version control tools such as Git, configuring and deploying configuration and infrastructure platforms such as Puppet, Salt, Ansible, and Terraform.
  • Proficiency and experience implementing device monitoring and telemetry technologies, data collection, analysis and reporting.
  • Experience in vulnerability management, deploying device compliance baselines, and effectively monitoring device state to ensure security and compliance.

What's in it for you?

Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a stack of benefits to set you up for every success in and outside of work.

Here's a taste of what's on offer:

  • Equity packages - we want our success to be yours too
  • Inclusive parental leave policy that supports all parents & carers
  • An annual Vibe & Thrive allowance to support your wellbeing, social connection, office setup & more
  • Flexible leave options that empower you to be a force for good, take time to recharge and supports you personally

Check out lifeatcanva.com for more info.

Other stuff to know

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you!

Please note that interviews are conducted virtually. 

#LI-hybrid #LI-NG2

Join the team redefining how the world experiences design.

Hey, g'day, mabuhay, kia ora,你好, hallo, vítejte!

Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. 

Where and how you can work

Our flagship office is in Sydney, Australia, but we've made our way from down under, to a hub in San Francisco, which is now home to our US operations. We offer flexibility in how and where you work. That means if you want to do your thing in the office (if you're nearby), at home or a bit of both, it's up to you.

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