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Senior UX Researcher, Manage Teams

Canva’s Commitment and Mission                                                         
Ngā Manawanuitanga me ngā uaratanga o Canva 

At Canva, we celebrate diversity. We deeply believe that bringing together diversity of thoughts, perspectives and expression is key to building the best product, team and company. We look for many different skills and abilities, as well as how you can enhance Canva and our culture. So, even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! 

Our mission at Canva is to empower the world to design and since launching in 2013, we have grown exponentially, amassing over 110+ million monthly active users across 190 different countries and a team of over 3,400 people… and the best bit is that we’ve only achieved 1% of what we know we’re capable of. 

Join us and design your future.

About the UX Research team 

At Canva, our users are at the heart of everything we do. Our UX Research team plays a vital role in the vision and success of our company. One of the best things about Canva is how much everyone across the business cares about users and improving their experience - you’ll never have to sell anyone on the value of user research.

Our team conducts qualitative and quantitative research to inform design decisions, product strategies, and identify opportunities. We believe that research findings are most powerful when they’re out of reports, and actively being applied and used by product teams. Researchers partner with PMs, designers, engineers, and marketers to help them better understand Canva’s multi-faceted user base, solve complex challenges, and improve the product experience for millions of users worldwide. 

Our research team is diverse, collaborative, and supportive. We each bring unique strengths and interests to the group and encourage each other to grow in our craft every day. 


About the Group you’ll be joining

The Manage Teams Group is on a mission to empower large teams with flexible configuration and team management capabilities. The group is responsible for driving core product capabilities and seamless user experiences for teams to set up and manage Canva so their team members can thrive! This group is working on a number of exciting initiatives that have a huge impact on Canva’s overall strategy and growth.

As the Senior UX Researcher joining the Manage Teams group, you will help us to become the tool that large organizations love and rely on, every day in every part of their business. You will help us understand how people in large organisations set up, use and manage Canva. You’ll help our product team build empathy for our users,  and identify and prioritize major product improvements and opportunities.


About you

We are searching for an experienced Senior UX Researcher to help us define the design direction and product strategy for our team and administrator experiences in Canva. Research projects you’ll oversee directly tie to Canva’s company-wide goals, so increasing user understanding and identifying key product opportunities is of critical importance.  

Your sphere of ownership covers how our team administrators:
- Assess the value of Canva
- Setup their organization and teams in Canva
- Manage their teams in Canva including team controls and customisations
- Use Canva to design / collaborate with their teams
…plus more!

What you'll do

  • Lead high-priority research projects for the Mange Teams Group including assessing the needs of diverse teams (in size, location, makeup, etc) and the admins that support them 
  • Apply a mix of qualitative and quantitative methods to analyze user or product data and distill this into written and visual reports.
  • Build relationships and closely collaborate with your project stakeholders, and across the Supergroup
  • Participate and contribute to our UX Research sub-specialty: own or contribute to special projects, provide feedback to fellow researchers, share your ideas for how we can improve 
  • Provide consultative guidance to PMs and Designers conducting their own research, within the T&E Supergroup (e.g. office hours) 
  • Be a champion for our users, and product experience: share your insights publicly across the company and inspire change that needs to be made to improve the Canva user experience. 
  • Be a role model for the quality of research work we strive for at Canva

About You

  • The ideal candidate is a qualitative researcher with 5+ years of experience leading research studies: planning, recruiting, executing, analyzing, and activating. We expect to hear examples of how your research influenced product and design team decision-making.
  • You have a solid understanding of primary research methodologies such as interviews, diary studies, participatory design, ethnography, surveys, usability testing, and know when these are best used. Additionally, you combine these with data sources like product data, experiments, support tickets to understand user needs holistically. 
  • You can creatively flex research plans depending on team needs, understanding and clearly communicating trade-offs.  
  • You have strong skills and confidence in communicating and advocating for, user research with senior stakeholders and leadership.
  • You thrive in a fast-paced work environment that requires strong problem-solving skills and autonomy. 
  • You have experience closely collaborating with product teams (PM, Design, Engineering, Marketing, and more). You enjoy collaborating with stakeholders throughout projects, and consider bringing them along the journey to be an essential part of the process. 
  • You have experience mentoring and helping designers and PMs become better researchers. For example, providing feedback on research plans, interview technique, or final reports. 
  • Strong communication and facilitation skills. Whether it’s during a workshop, presentation, or even a Slack message - you have an innate ability to rally a team together and inspire change. 

Nice to have but not required

  • Prior experience in the B2B SaaS software industry
  • Prior experience conducting research with large enterprises
  • An understanding of platform and network security requirements such as SAML SSO, SCIM
  • A degree in Psychology, Human-Computer Interaction, Social Science or a related field
Working at Canva                                                                                           
Tō mahi ki te Canva

Our culture is unlike anywhere else and we design your #CanvaLife experience to empower you to do the best work of your life.  

Whether you’re in the office, working from home or choosing your own adventure, our benefits for permanent Canvanauts include: 

• Our benefits for permanent Canvanauts include: Flexible hours and working fully remotely from anywhere in New Zealand, which values your work-life balance because you know how you work best.
• Unique and flexible leave so you can recharge, give back, support others or focus on your own professional development.
• An inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey.
• An annual Vibe & Thrive allowance. This is for you to spend on whatever will support your wellbeing and development. Because you know what you need to Vibe and Thrive, better than anyone.
• We have virtual wellness & development benefits including Canva University, Employee Assistant Programs, Fitness & Yoga Classes and other benefits to support your physical, mental, and social wellbeing.
• Canva For Good program matching your not-for-profit donations, Force for Good leave (3 paid volunteering days) and a range of sustainability and ethical initiatives to get involved in. 

We make hiring decisions based on your experience, skills and passion. Please note that interviews are conducted virtually. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.  / Ka whakatauhia e mātou ngā tikanga i runga i ōu whēako, ōu pūkenga me tō ngākaunui mō te mahi. Kia mahara mai; He uiuinga tata te uiui.Ina tono koe, tēnā, kōrero mai ki a mātou ngā kupu hunga ingoa e whakamahia anae koe, me ngā rereketanga whaitake e hiahiatia ana e koe i te wā o te uiui.

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